One On Terms & Conditions
These are the terms and conditions of trade that will apply between One On Internet Limited and customers.
All contracts for the sale of products are entered into by One On Internet Limited and are subject and governed by these conditions and no variations will be binding upon One On Internet Limited unless they be agreed in writing, in advance of a contract being made by a duly authorised official of One On Internet Limited. These terms and conditions now supersede all other terms and conditions relating to the subject matter of these conditions.
2. Accuracy of Website Information
We have used every effort to ensure that the information on our website is accurate. However, no warranty or condition is however given as to the ultimate accuracy of the information provided.
3. Fitness for Purpose
It is up to the individual customer to ensure that the product they select and the rate at which they use that product is suitable for the purpose.
We have, for each product, identified what has been suggested to us as an appropriate level of dosage. However, our website and other conditions make it clear that in the event of any doubt whatsoever, professional help, either from a general practitioner or human medical specialist should be sought prior to dosage.
4. Product Description
We endeavour to ensure that any variation in the specification of the product does not adversely affect the performance of products supplied.
5. Price and Availability
The prices quoted are subject to alteration by One On Internet Limited from time-to-time up to, and including, the date of contract. All prices include Value Added Tax which shall be charged at the time of raising an invoice at the current appropriate tax rate, where applicable. In exceptional circumstances, packing materials will be charged as an extra but this will be advised to you in advance.
6. Product Availability
We reserve the right to withdraw any product from sale or to correct any error on the website without incurring any liability.
7. Order Confirmation
A contract will be formed by your offer to purchase goods from us and by our acceptance of your offer, and this is ratified by us sending you an e-mail confirming your order to the address provided by you. The confirmation will also indicate the mechanism by which the price has been satisfied.
8. The Price to be Paid
The price to be paid by you, our customer, will be the price of the product as advertised on our website at the time of acceptance of your order, except in the case of a manifest error where the provisions regarding the price and availability will apply.
Prices are always quoted inclusive of Value Added Tax at the applicable VAT rate, but will exclude the cost of delivery which will be included on your ultimate invoice and which will be clearly laid out for you prior to you pledging your credit.
Payment will always be made by a form of automatic payment to us, either by credit card, debit card, switch or any other form of automatic mechanism.
The payment will deemed to have been made when we accept your order and your payment has been cleared by your card provider.
Refunds will be normally paid by us to you as a credit to the card from which the funds were originally deducted.
Your order will normally be despatched within three working days of receiving your order. We will advise you promptly by e-mail if a product is out of stock and try to identify the date upon which stock will next be available, thereby giving you the option to either cancel the order or enable us to put it on a back order as a priority despatch.
10. Delivery Service
Standard delivery is free on all orders*! You can also opt to pay for our tracked despatch (1-4 working days) or if you need your products more quickly we also offer next working day delivery (order before 3pm).
This will apply to each order for deliveries within the United Kingdom and standard delivery will be within three working days. Delivery charges and times are subject to change at any point.
*We are only able to offer free delivery on orders to England, Wales & Scotland at this time.
11. Free Delivery
We are only able to offer free delivery on orders to England, Wales & Scotland at this time.
12. Cancellation and Returns
Orders may be cancelled up to fourteen days after delivery. It is an express condition that the product must be returned to us unused, unopened and with the original documentation (as sent with each parcel and/or package). You must provide written confirmation of your order number and an explanation for the reason for cancellation.
Delivery costs of returning any product will not be met by One On Internet Limited, unless the product is faulty, and we will advise you regarding whether or not your return can be credited and an adjustment made to your card from which the funds were originally taken.
Should there be any problem with the returns, then we will advise you by the e-mail from which the order was placed regarding the problem and we trust reach an amicable settlement.
13. Liability and Consequential Loss
Liability for any direct, indirect or consequential loss, or damage from the use of the products is excluded to the extent permitted by law. Your statutory rights, however, will not be affected.
We will add your e-mail address to our mailing list and advise you, from time-to-time regarding news and special offers when you place a firm order with us. From time-to-time we may make details of our customer database available to carefully vetted third parties who may be of interest to you for marketing purposes. If you wish to remove that address please send an e-mail to: email@example.com and check that "removed from mailing list" is in the subject box.
15. Title and Risk
The goods shall be at the risk of the customer following delivery. Notwithstanding delivery, title of the goods will pass when the contract is made, i.e., payment has been accepted.
We do operate a track and trace system for the Royal Mail and couriers.
If any term or provision of these conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provisions shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these conditions had been agreed with the invalid or illegal or unenforceable eliminated.
The headings in these conditions of sale and trade are for ease of reference only and shall not affect the interpretation of any of the conditions.
17. Entire Agreement
Each of the parties agrees that, except in the case of statements made fraudulently, it shall have no remedy in respect of any untrue statement upon which it relies in entering this agreement and that its only remedies shall be for breach of contract.
18. Governing Law and Jurisdiction
This agreement shall be governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.
19. Rights of the Consumer
Nothing in these conditions shall affect the statutory rights of the consumer.
20. Health and Safety
Each customer shall use their best endeavours to ensure that the products purchased are stored in a proper way and kept from being available to those from whom such products, if taken, could prove harmful.
21. Settlement of Disputes
Any dispute or difference which may arise between One On Internet Limited and the customer as to the construction, validity or performance of the contract, shall be referred to an independent arbiter to be appointed by agreement of the parties and, failing such agreement, to a person to be appointed on the application of either party as sole arbiter by the president, for the time being, of the Law Society. The decision of the arbiter shall be final and binding on both parties. The cost of such arbitration shall be payable on the party who is not successful in such an award.
22. Price Match Guarantee
Price matching will be considered on an individual basis, and assumes that requests will be made on comparable products. Products that differ notably in ingredients, purpose or temporary offer may be refused a price match.
23. Crazy Christmas 2011 promotion
All codes and offers cannot be used with any other discount codes. 1 code per email address. Excludes Whey Protein Max & Whey Protein Isolate. While promotional stocks last.
24. Bonus and loyalty points
Bonus and loyalty points will be offered from time to time. To qualify for bonus points customers will need to have a store account and be logged into it during checkout. Bonus points can be redeemed against a customers next order up to a maximum of 50% of the order total.